Challenge

As Select Residential's portfolio grew, so did the operational pressure on their finance and property management teams. Managing tenant applications, collecting rent, and keeping investors informed had become a tangle of manual processes that left too much room for error and too little time for the work that actually mattered.

Failed payment recovery was a particular pressure point. Without automated tooling, chasing arrears was time-consuming and inconsistent. Reconciliation was largely manual, creating a real risk of misallocated payments and inaccurate reporting. And with no clear view of customer risk across the portfolio, the team was often reacting to problems rather than getting ahead of them.

Select Residential needed a platform that could bring all of this together - one that would automate the routine, surface what mattered, and give every part of the business a reliable, real-time picture of where things stood.

Solution

Select Residential chose Yorlet to power their tenant application process, automate rent collection, and provide real-time reporting for their investor management team. From day one, the goal was to remove the manual friction that had been building across the business and replace it with something that simply worked.

With Yorlet, invoices are automatically generated with payment links and reconciled as soon as funds clear - eliminating the risk of misallocation and giving the finance team a clean, accurate picture at all times. When payments do fail, the platform handles recovery automatically, reducing the burden on the team and ensuring nothing slips through the cracks.

For investors, real-time reporting meant the end of time-consuming manual updates. Accurate data was now available on demand, strengthening Select Residential's relationships with the people who had put their trust in them.

Result

The results have been tangible and immediate. Select Residential now recovers 99.5% of failed payments, a step change from where things stood before. Arrears schedules that once required manual effort to produce are now accurate in real time, enabling quicker action and far fewer surprises at month end.

Automating reconciliation has freed up significant administrative time across the finance and property management teams - time that is now spent on higher-value work rather than chasing spreadsheets. And with Yorlet surfacing over 50 customer risk insights across the portfolio, Select Residential can make proactive decisions rather than reactive ones.

For a business built on high standards, having the right infrastructure underneath those standards has made all the difference.